Organizing Group Trips - Behind the Scenes with WOW Travel

Organizing group tours can feel complex, especially when your clients expect smooth logistics, unforgettable experiences, and worry-free travel. At WOW Travel Team, we’ve spent over 30 years perfecting the art of seamless group travel across Turkey. From Istanbul’s iconic landmarks to multi-city adventures, our experience ensures agencies can sell with confidence while we handle the operational details.

We understand that every agency has different client profiles, budgets, and expectations. That’s why our approach is flexible, transparent, and tailored to each partner. By combining our local expertise with careful planning, we make it easy for agencies to offer high-quality trips that impress clients and build loyalty.

To make it easier for our partner agencies, we’ve compiled answers to the most frequently asked questions (FAQ) we receive when starting new partnerships. You can also download our full FAQ.

How can my agency start a partnership with Castle Travel Team?

Simply reach out via email, WhatsApp or Zoom. We’ll schedule a short call to understand your agency’s needs, client profiles, and preferred destinations. Our goal is to create a partnership that’s easy, transparent, and growth-focused.

Extended Info: During this initial conversation, we discuss target markets, preferred travel periods, group sizes, and special requests. This allows us to suggest packages that fit your agency’s business model and client expectations. We also explain our booking processes, payment terms, and promotional support so agencies can start selling confidently from day one.

Do you offer FIT and GIT programs?

Yes! All our itineraries are flexible. Whether you have individual travelers, small groups, or full buses, we tailor experiences to meet your clients’ expectations.

Extended Info: Our FIT and GIT programs are designed to be fully customizable. Agencies can mix and match guided tours, optional excursions, and cultural experiences to create packages that appeal to different traveler segments. This flexibility helps agencies maximize revenue while offering clients unique experiences.

What is generally included in your packages?

• 3-5★ hotels with breakfast (dinner optional for longer stays)

• Licensed guides and airport transfers

• Daily sightseeing tours and optional excursions

• Tickets for major attractions

• 24/7 local support

Extended Info: These packages are curated to combine comfort, culture, and convenience. Every detail—from hotel check-ins to guided tours—is handled by our team, ensuring agencies can market hassle-free, high-quality experiences. Seasonal programs like autumn highlights or New Year’s celebrations add a unique touch that helps agencies differentiate their offerings.

Can the itinerary be customized for our clients?

Absolutely! Tours, optional activities, group size, and meal plans can all be adjusted to fit your clients’ preferences. This flexibility helps agencies provide personalized, memorable experiences.

Extended Info: Customization can include VIP access to attractions, tailored meal plans for dietary needs, and private or semi-private guided tours. Agencies can offer specialized experiences for student groups, corporate clients, or luxury travelers without worrying about logistics.

How do you handle group sizes?

We start with smaller pilot groups to ensure smooth operation. Once initial trips succeed, groups can grow to full buses or multiple seasonal groups, giving agencies confidence in scalability.

Extended Info: Starting with smaller groups allows us to fine-tune every element of the trip—from hotel arrangements to sightseeing schedules—before scaling. Agencies can test new itineraries with minimal risk and confidently expand as their clients respond positively.

What is your cancellation or refund policy?

Policies vary depending on hotels, attractions, and flights. We provide clear terms upfront and always work with agencies to find the best solution if plans change.

Extended Info: Agencies benefit from our proactive approach to changes. We communicate any potential issues immediately and propose solutions that minimize client inconvenience, maintaining trust and satisfaction.

Do you provide marketing materials for agencies?

Yes! We supply itineraries, copywriting and high-quality images that agencies can use for promotion, making it easier to sell tours and highlight unique experiences.

Extended Info: These materials are designed to help agencies market tours effectively across multiple channels, including email campaigns, social media, and in-office promotions. Agencies can quickly showcase their offerings with professional, ready-to-use content.

What support is available during the trip?

Our local team offers 24/7 assistance for operational issues, emergencies, or last-minute requests. Agencies can rely on us to handle any situation on the ground while they focus on client communication.

Extended Info: From airport pickups to hotel coordination, guided tours, and unexpected changes, our on-ground team ensures trips run smoothly. Agencies can trust that their clients are in capable hands at every step of the journey.

Are transfers and guides included in the price?

Yes, all airport transfers and licensed guides for sightseeing tours are included in standard packages. Agencies can offer a full-service experience without hidden costs.

Extended Info: Including transfers and guides not only simplifies logistics but also enhances client satisfaction. Agencies can advertise comprehensive packages that cover every detail, reducing client inquiries and boosting confidence in the trip.

How do we handle payments?

Typically, a deposit secures accommodations, and the balance is due before or at the start of the trip. Flexible, transparent payment terms protect agencies while keeping the booking process simple.

Extended Info: We offer clear invoicing and payment schedules, ensuring agencies can plan cash flow efficiently. This approach minimizes financial risk and allows agencies to confidently confirm group bookings.

Can we combine Istanbul with other Turkish destinations?

Yes! Packages can be extended to Bodrum, Kusadasi, Izmir, Antalya, Cappadocia, or any combination your clients prefer. Multi-city tours are flexible for both FIT and GIT groups.

Extended Info: Multi-city itineraries allow agencies to upsell extended experiences. Clients can enjoy a richer journey through Turkey, and agencies can create tiered pricing packages that maximize revenue while offering unforgettable memories.

Are there options for New Year celebrations?

Absolutely. Special programs include New Year dinners, cultural shows, Bosphorus cruises, and festive events in Istanbul. These premium offers are perfect for agencies looking to provide unique seasonal experiences.

Extended Info: Agencies can market these festive packages as exclusive experiences. From gala dinners to cultural performances, each detail is planned to impress clients, ensuring repeat bookings and positive reviews for agencies.

Why Agencies Partner with WOW Travel Team

From negotiating the best hotel rates to handling transfers, guided tours, and tickets, we take care of every operational detail. Our 30+ years of experience and strong local network allow agencies to sell confidently, offer unmatched client experiences, and focus on growth.

Extended Info: Partnering with WOW Travel Team means agencies save time, reduce operational risk, and increase client satisfaction. Our long-term relationships with hotels, guides, and operators across Turkey give agencies exclusive access to preferred rates and priority services, making every tour seamless and profitable.

Want to organize seamless group tours in Turkey and boost your agency’s bookings? Let’s grow — step by step, together.

Get in touch — we’ll help you plan, organize, and grow safely.

Book a Free Consultation with Our Team HERE
Email: info@wowtravel.com.tr
Website: wowtravel.com.tr
WhatsApp / Phone: +90 535 760 5159

Start with Your First Group – Request a Tailor-made Program HERE